Returns & Order Problems

Because our biscuits are edible treats, we do not accept product returns.

If your order arrives damaged or contains an incorrect item, please follow the instructions below under Damaged or Incorrect Orders.

Please contact us through our Contact page within 3 calendar days of delivery if your order arrives damaged or contains an incorrect item.

Include your order number, a description of the issue, and clear photos of the affected biscuits and their packaging.

For damaged or incorrect items, we'll work with you to arrange a replacement or refund.

Orders may be canceled before they ship.

To request a cancellation, please contact us as soon as possible with your order number.

Once an order has shipped, it cannot be canceled.

If you have questions about your order, our return policy, or need assistance with an order issue, please reach out through our Contact page.

We typically respond within 1–2 business days and are happy to help!